Refund & Returns Policy

We want you to receive the correct product in good condition. This policy explains how Rianify handles returns, exchanges and refunds for locally fulfilled orders.

Please contact Rianify first. Do not send an item directly to a supplier or vendor. Rianify will provide the correct return instructions after reviewing your request.

1. Report a problem promptly

If your order is damaged, defective, incomplete or different from what you ordered, contact Rianify within 48 hours of delivery. Include your order number, a clear description of the issue, and clear photos or video showing the product, packaging and delivery label where relevant.

2. Change-of-mind returns

A change-of-mind return may be accepted within 7 days of delivery if the item is unused, unworn, unwashed, unopened, in its original packaging and suitable for resale. Approval depends on the type and condition of the product. Return delivery costs for an approved change-of-mind return are normally paid by the customer.

3. Items that cannot normally be returned

Opened cosmetics, skincare, personal-care or hygiene products
Worn, washed, altered or damaged clothing and accessories
Items without their original packaging, labels or included parts
Personalised or made-to-order products
Digital books or guides that have already been delivered or accessed
Clearance items marked as final sale, except where faulty or incorrectly supplied

This does not remove any rights that cannot legally be excluded.

4. Supplier-based fulfilment

Some orders are fulfilled through local suppliers. Rianify remains your point of contact. Return instructions may differ by product, so a return must be approved before it is sent. Items returned to an unapproved address may be delayed or may not be recoverable.

5. Return condition

Approved returns must be securely packaged and include the product, original packaging, labels, accessories and proof of purchase. Rianify may decline a return if the item has been used beyond what is reasonably needed to inspect it or has been damaged after delivery.

6. Exchanges

Exchanges depend on current product availability. If the requested replacement is unavailable, we may offer another suitable option, store credit or a refund.

7. Refunds

Once an approved return is received and inspected, we will tell you whether the refund has been approved. Approved refunds will be sent through the available agreed method. Processing time can vary by payment provider or bank. Original delivery fees are generally not refundable unless Rianify supplied an incorrect, damaged or defective item.

8. Order cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel it only if fulfilment or dispatch has not already started. Once an order has been dispatched, the normal return rules apply.

9. Failed or refused delivery

If delivery fails because the address or phone number was incorrect, the recipient was unavailable, or the order was refused without an approved cancellation, any additional delivery or return cost may be deducted from a refund or charged before redelivery.

10. How to request help

Use the Rianify Contact page and provide your order number, the item involved, the reason for your request, and supporting photos or video where applicable. We will review the request and send the next steps.

Last updated: 11 September 2026